We now use DPD to courier deliver our doughnuts and merchandise, we make the doughnuts on the same day they are picked up, so they are delivered to you next day. We cannot be held responsible for delays once the goods have left our bakery, but we are always happy to help if you have any issues.
The price of our nationwide delivery doughnuts now includes the bespoke box they are delivered in, the additional information in the boxes, time taken to prepare the more complex boxes and the cost of DPD delivery. A portion of these charges are charged VAT at 20%.
You will receive tracking information via email and text which you can track with DPD
Every box leaves our bakery in perfect condition, but transit may sometimes mean they are turned upside down. We’ve tried to protect them as best they can and hope they arrive pristine, but sometimes they will arrive slightly damaged. This is out-with our control but will still be just as yummy and we hope you understand. But if they arrive like they’ve been strapped to a Lion harassed Wildebeest for a week then get in touch straight away and we will sort something out.
If your delivery date has passed and you’ve still not received your order, or if you’re missing items or not happy with something, please contact us within 24 hours of your order due or delivery. Please ensure to include your order number (found of the packing slip or your order confirmation) and a photo of any incorrect or damaged items.
It is your responsibility to check you have chosen the right delivery date and address. We can change it if given 3 days’ notice but once shipped the product cannot be returned or reused so we cannot offer a refund if you’ve chosen an incorrect date or delivery address. You will be sent an email confirmation.
For more information, please contact us.